As we bid farewell to 2023, it’s time to reflect on the journey we’ve had together, celebrating milestones, growth, and the unwavering commitment of our independent agents. Let’s take a moment to recap the highlights of 2023, a year that brought new opportunities, faces, and achievements.
Elite Agents – January:
The year kicked off with a bang as we welcomed a new dynamic group of Elite Agents into the program. These agents exemplify excellence in their field, and their dedication has been a driving force behind our success throughout the year.
New Leadership – February to March:
In February, we were thrilled to welcome Tom Condon as our new Florida Distribution Sales Manager. Tom’s wealth of experience and industry insights have added a valuable dimension to our team, contributing to our continued growth and success.
In March, we made a strategic change in our claims process. We introduced a new Claims TPA, Gallagher Bassett, for Non-CAT claims, reaffirming our commitment to providing efficient and responsive claims services while maintaining in-house CAT claims to deliver the expertise you’ve come to expect! Additionally, Laz Herrada, our new Senior Flood Claims Examiner, joined the team, bringing expertise and dedication to our flood claims department.
Transition in Leadership – July to August:
In July, we bid farewell to our longstanding VP of Sales, Debbie Brcka, who retired after years of dedicated service. The torch was passed to Carol Miller, our newly appointed Director of Distribution. Carol’s passion for the industry and strategic vision have seamlessly aligned with our commitment to excellence, ensuring a smooth transition and continued success in our distribution initiatives.
August marked the beginning of a new era as Walt Sykes took on the role of President at Bankers Insurance Group. With a proven track record of leadership and innovation, Walt has brought fresh perspectives to guide us toward new heights.
Expanding Horizons – September:
September was a pivotal month as we expanded our offerings by launching the BankersBOP™ program in Louisiana. This program specifically caters to small to medium-sized businesses and has been successful with our Louisiana agency partners.
Ask B Launch – November to December:
We marked a significant technological advancement with the launch of Ask B, an AI-powered chatbot designed for our Florida and Louisiana BankersBOP™ program. Ask B stands as a testament to our commitment to innovation and ease of doing business by providing instant responses to eligibility questions in our quoting portal. Ask B’s bilingual (English & Spanish) capability enables our agents to navigate our quoting process more seamlessly.
Looking Ahead to 2024:
As we stand on the cusp of a new year, we are excited about the opportunities that lie ahead. The foundation laid in 2023, with the support of our agents, dedicated team members, and strategic leaders, positions us for continued success and growth in 2024. Over the last couple of years, we have evolved into a regional specialty carrier, concentrating on providing exceptional services in small to medium-sized BOP business, builders risk, and flood insurance. We express our deepest gratitude to our independent agents for their unwavering partnership. Together, we look forward to reaching new heights and achieving even greater milestones in the coming year. Here’s to a successful 2024!