For our customers impacted by Hurricane/Tropical Storm Beryl, Bankers is here for you as you begin the claims process. Click here to learn how to file a claim.


As the first week of June marks the beginning of the hurricane season, it’s important to be prepared for potential storms. Hurricane season can bring challenges, but with proper preparation and understanding of the claims process, you can navigate through it more effectively. Dionna, our Director of Claims, is here to share her expertise on post-storm recovery and offer valuable tips to help you prepare and respond to potential hurricane-related damages.

Meet the Director of Claims

Dionna Chambers has extensive experience in the insurance industry, particularly in managing claims during natural disasters. Her role involves guiding policyholders and our agent partners through the claims process, ensuring that they receive the support and resources needed to recover after a storm. With her deep understanding of the complexities involved, Dionna is dedicated to helping our customers get back on their feet as quickly as possible.

Deep Dive into the Claims Process

Filing a claim after a hurricane can be overwhelming, but knowing the steps can make the process smoother. Here’s a detailed breakdown:

Immediate Reporting: As soon as it is safe, report your claim to your insurance carrier. Quick reporting helps initiate the process faster.

Documentation: Take photos and videos of all damage and debris. The more documentation you have, the better.

Temporary Repairs: Mitigate further damage by making temporary repairs. Keep receipts for any expenses incurred as they may be reimbursable.

Detailed Records: Maintain detailed records of all communications and expenses related to the claim.

Access and Cooperation: Provide access to your property for inspections and cooperate with your insurance carrier by supplying all necessary documentation.

Behind-the-Scenes Insights

Handling hurricane-related claims is complex and presents unique challenges. The sheer volume of claims can overwhelm carriers, leading to delays. Competition for resources such as contractors and repair services can further complicate the process. Rising construction costs and increased opportunities for fraud add to the challenges. Additionally, local carriers often face the dual burden of managing their losses while assisting customers.

Bankers Insurance Group overcomes these challenges by:

Advanced preparation: Before hurricane season begins, we conduct extensive training for our adjusters and customer service teams. We also partner with a network of trusted contractors, repair services, and temporary staffing agencies to ensure we can scale up quickly when needed!

Efficient Resource Allocation: By using predictive analytics and historical data, we anticipate the potential impact of hurricanes and allocate resources accordingly. This means pre-positioning adjusters and supplies in strategic locations to respond swiftly to affected areas.

Enhanced Communication: Clear and constant communication is key! We maintain regular updates with our policyholders through multiple channels – phone, email, and text messages. This ensures that our customers are informed about the status of their claims and any necessary actions they need to take.

Fraud Protection: To combat the increased risk of fraud during catastrophes, our adjusters are trained to identify red flags and work to address any suspicious activities.

Community Engagement: We engage with local communities to coordinate relief efforts. By working together, we can ensure a more organized and efficient response to widespread damage.

Through these strategies, it ensures that we are not only prepared to handle the immediate aftermath of a hurricane but also committed to supporting our policyholders through every step of their recovery journey.

Preparation Tips for Hurricane Season

Dionna offers the following advice to help you prepare for the hurricane season:

Policy Documents: Print and store a copy of your insurance policy in a safe place.

Pre-Storm Photos: Take photos of your property a few days before the storm for comparison.

Emergency Contacts: Save the claims phone number in your contacts and write it down.

Important Records: Keep copies of important business records in a secure location.

Safety Plans: Develop and communicate a safety plan for your employees and customers.

Alternative Operations: Prepare for potential relocation and alternate communication methods.

Physical Preparations: Clean gutters, secure outdoor property, and back up electronic data.

Supply Chain: Identify alternative suppliers and consider backup power supplies for critical operations.

Consult Your Agent: If you have questions about coverage, such as spoliation, power interruption, or loss of business income, talk to your agent before the storm.

When a Hurricane or Storm is Approaching

When you know a hurricane or storm is approaching, take the following actions:

Print Your Policy: Keep a printed copy of your policy in a safe, easily accessible place.

Secure Important Records: Store important business records like receipts, inventory lists, and income records in a secure place.

Add Contacts: Save the claims phone number in your cell contacts and write it down in your important documents.

Take Pre-Storm Photos: If possible, take photos of your property a few days before the storm.

Safety First: Focus on the safety of your customers and employees by having a shelter plan in place.

Document Communications: Train your employees to document all calls from your carrier, agent, and contractors.

Alternate Communication: Implement alternate ways for your customers to reach you if you have to relocate.

Relocation Plan: Prepare for the possibility of moving to an alternate location.

Back Up Data: Ensure all electronic data is backed up before the storm.

Backup Power: Consider installing backup power supplies for critical operations.

Alternative Suppliers: Identify alternative suppliers in case your usual suppliers are also affected.

Physical Preparations: Clean gutters and drains, seal doors and windows, invest in shatter-proof glass, trim nearby trees, secure outdoor property, and move important documents and property away from doors and windows.

Electronic Funds Transfer: Be prepared for the possibility of electronic funds transfer and wire transfers for claim payments.

If You Experience a Loss

If you experience a loss due to a hurricane, follow these steps:

Report the Claim: Report your claim as soon as possible.

Mitigate Damages: Make temporary repairs and secure your property. Keep a detailed record of expenses incurred.

Document Damages: Take photos and videos of damage and debris. More documentation is better.

Provide Access: Work with your carrier to provide all necessary documentation and access to your property.

Track Communications: Ensure all employees keep track of communications from agents, carriers, and contractors.

Reliable Contractors: Identify and contact reliable, licensed, and insured contractors to help with repairs.

Data Recovery: Recover and back up data if necessary.

Proper Disposal: Determine proper disposal procedures and retain damaged property until inspected by your insurance carrier. Your carrier may require you to turn over damaged equipment to them.

Stay Safe and Prepared

Being prepared for hurricane season can significantly reduce the stress and impact of a storm. By following the advice of our Director of Claims, Dionna, and understanding the claims process, you can ensure a quicker recovery. For more information and resources, visit our Storm Center webpage.

Don’t wait until it’s too late. Visit our Hurricane Readiness Kit and Storm Center to learn how to file a claim and prepare for the upcoming hurricane season. Stay safe and be prepared!


Knowing that your insurance company has your back can make all the difference when disaster strikes. Catastrophe claims, or “cat claims” for short, are a crucial aspect of insurance that comes into play during these challenging times. In this blog, we’ll explore what cat claims are, delve into the types of CAT perils, and highlight the exceptional customer service you can expect from Bankers Insurance Group. Our aim is to equip you with the knowledge and confidence to navigate storms and other catastrophic events with ease. 

Understanding Catastrophe Claims 

Catastrophe claims arise from significant events that cause widespread damage to multiple homes or businesses, such as hurricanes, floods, earthquakes, and wildfires. These events are not just physically devastating but can also be emotionally taxing for those affected. Recognizing the unique nature of cat claims is the first step in understanding the comprehensive support and specialized service insurance companies must provide their clients during these times. 

The Types of CAT Perils in Insurance 

CAT perils refer to the specific events that are covered under catastrophe claims. These typically include natural disasters like hurricanes, tornadoes, floods, earthquakes, and severe storms. Each of these perils can cause extensive damage, and it’s crucial for policyholders to know what their insurance policy covers. Flood claims, in particular, require expertise due to their complexity and the significant impact they can have on homes and businesses. 

What to Expect: Customer Service During Catastrophe Claims 

Bankers Insurance Group prides itself on delivering exceptional customer service, especially when handling catastrophe claims. Here’s what you can expect from us: 

  • Prompt and Compassionate Response: We understand the urgency and emotional distress that comes with CAT claims. Our experienced claims team is prepared to respond quickly and compassionately, ensuring your claim is handled efficiently and empathetically. 
  • Expertise in Handling CAT Claims: Our internal claims team has over 60 years of experience managing CAT claims, including non-named and named storm claims. Our expertise is unmatched, with a proven track record of handling 52,252 non-named storm claims and 17,660 named storm claims in the last decade. 
  • Specialized Flood Claims Handling: Floods can be particularly challenging to navigate. Our team, which includes seasoned professionals and former FEMA employees, boasts a combined 62 years of claim-handling experience. Since January 2016, we have managed 8,348 flood claims, providing our policyholders over $471 million in flood claim payments. 
  • Access to Our Storm Center: For additional support, our Storm Center offers invaluable resources to help you prepare for a storm and understand what to expect afterward.  

Making Bankers Insurance Group Your Choice for Catastrophe Claims 

Choosing the right insurance company is crucial, especially when it comes to managing the aftermath of a catastrophe. At Bankers Insurance Group, we are not just an insurance provider; we are a partner in your recovery. Our years of experience dealing with cat claims and our dedication to exceptional customer service make us the ideal choice for anyone looking to secure their property against CAT perils. 

With Bankers Insurance Group, you can confidently navigate storms and other catastrophic events, knowing that we have the expertise, resources, and compassion to support you every step of the way. Our commitment to our customers is unwavering, and our performance metrics speak to our proficiency and leadership in the industry. 


Bankers Insurance offers commercial flood insurance through the National Flood Insurance Program’s General Property Form.  

As a business owner, you’re no stranger to the multitude of risks that come with running your own company. From market fluctuations to employee issues, there’s always something to worry about. However, one risk is often underestimated or overlooked: floods. In this blog post, we’ll dive deep into commercial flood insurance, explaining why it’s a crucial investment for your business. We’ll explore the potential consequences of not having this protection and highlight its importance. So, let’s begin by understanding the basics of commercial flood insurance and why it’s essential for business owners like you.

What is Commercial Flood Insurance?  

Before we get into the potential risks of skipping commercial flood insurance, let’s first clarify what it is. Commercial flood insurance is a specific type of insurance policy designed to protect businesses from the financial devastation caused by flooding. Unlike typical property insurance policies, which often exclude flood damage, commercial flood insurance can cover damage resulting from floods, which could include damage to your building, equipment, inventory, and other assets.  

The Consequences of Skipping Commercial Flood Insurance  

Financial Setbacks  

One of the most significant risks of not having commercial flood insurance is the potential for financial setbacks. Flood damage can be catastrophic, leading to expensive repairs and business interruption. Without insurance, your business might struggle to recover, leading to bankruptcy in severe cases.  

Imagine a scenario where your business is in a flood-prone area, and a sudden heavy rainfall causes a flood that damages your property and inventory. The cost of repairing your building and replacing inventory can be astronomical. Without the security of commercial flood insurance, you might need to dip into your savings, consider loans, or potentially face the difficult decision of temporary closure.  

Disruption of Operations  

Floods don’t just bring physical damage; they also disrupt your day-to-day operations. Business continuity is crucial for maintaining your revenue and customer trust. When your business is forced to shut down temporarily due to flood damage, you not only incur repair costs but also experience a temporary dip in income. Additionally, flood policies issue advance payments for damages when they can, which gets your repairs started quicker and gets you back up and running faster.   

 Reputation Management  

Your business’s reputation is built on trust, reliability, and customer satisfaction. A flood can impair your reputation if you’re unable to fulfill promises and deliver services as usual. Customers may begin to question your ability to meet their needs, potentially resulting in lasting effects.  

By having commercial flood insurance, you can minimize the damage to your reputation by ensuring that you’re financially equipped to recover quickly and maintain your commitments to your customers.  

Why is Commercial Flood Insurance Crucial?  

Regulatory Requirements  

In some cases, commercial flood insurance is not an option—it’s a requirement. If your business is in a high-risk flood zone and you have a mortgage or loan from a federally regulated or insured lender, federal law mandates that you have flood insurance. Even if you are not in a high-risk area, having this coverage can still protect your business from unexpected flooding events. Approximately 25% of all floods occur in low-moderate risk flood zones.  

Unpredictable Weather Patterns  

With climate change on the rise, weather patterns have become increasingly unpredictable. Floods can occur in areas that were previously considered safe, and the severity of flooding can be much higher than anticipated. The frequency and intensity of floods are increasing, making it essential for businesses to be prepared.  Be sure to stay up to date on weather in your area with a reliable source, such as NOAA

Secure Your Business’s Future with Commercial Flood Insurance  

In the world of business, every decision you make is a calculated risk. Skipping commercial flood insurance is a risk that could have severe consequences for your business. Financial setbacks, disruption of operations, and reputation management are some potential outcomes when floods strike. However, by investing in commercial flood insurance, you can protect your business and secure its future.  

Be proactive and safeguard your business against the unpredictable forces of nature. If you need help with the right policy for your business or need a quote, our team at Bankers Insurance Group is here to help. Contact us today to learn more about commercial flood insurance options tailored to your needs.  


Hurricane season brings an increased risk of flooding, particularly in coastal areas. Getting a commercial flood policy in place before hurricane season starts ensures that the business is protected from potential flood damage that may occur during the season. It can also help get your business back up and running!

Don’t wait for Hurricane Season to start

It is important to understand that there is a 30-day waiting period before a commercial flood policy becomes active. This means that if a business waits until hurricane season to get coverage, it may not be fully protected if a flood occurs during 30 day waiting period. Therefore, getting a commercial flood policy in place well before hurricane season starts ensures the policy is active and in effect before any potential flood damage occurs.

What does a Commercial Flood Policy do for my Business?

A Commercial Flood Policy helps cover the costs of repairing or replacing damaged property, inventory, and equipment. It also covers up to $1,000 for reasonable loss avoidance expenses such as sandbags and labor.

Commercial Flood Policies are specifically designed to provide coverage for damage caused by flood-related events, which are not typically covered under standard commercial property insurance policies. It can also cover damage caused by heavy rains, hurricanes, and other types of natural disasters that cause flood damage.

Having a commercial flood policy in place before hurricane season starts demonstrates a business’s commitment to risk management and disaster preparedness. It shows that the business has taken proactive steps to protect itself from potential natural disasters, which can enhance its reputation and credibility with customers and stakeholders.

Flood Zone – Every business is in one

Knowing your flood risk is vital. Some businesses may be required to carry flood insurance if they are located in high-risk flood zones, and failing to comply with these requirements can result in legal and financial consequences for the business. However, it is important to understand, 25% of all flood losses result in low-moderate flood zones. So, no matter what zone your business is in – securing a flood policy should be in your plans to protect what you worked so hard to build. 

Not sure what flood zone your business is in? You can visit the Flood Map Service Center to learn more about your flood maps and your community. This resource provides access to free flood maps and other resources to help you better understand your community’s risk. Simply enter the street address you want to learn about, and you can easily determine what flood zone it falls under.

Disaster Preparedness: Have a Plan in Place

Do you have a plan if a hurricane or disaster strikes? Ready.gov provides fantastic toolkits that you can use to prepare your business for Hurricanes or Flooding.

We highly recommend taking a look at these free resources

Need More information?

If you own a business and are interested in purchasing a commercial flood policy, we are here for you. Connect with an agent or get a free quote

Have more questions? Our team is here to answer any concerns you have.