claims center

emergency contacts

Water Damage

• Rytech: 800.865.8787 ^{_{(Servicing: Florida, Louisiana, Texas, North Carolina, South Carolina)}}
• ADS: 888.898.0699 _{^{(Servicing: Florida, Louisiana)}}
• Paul Davis Restoration: 888.473.7669 _{^{(Servicing: Florida, Louisiana, Texas, North Carolina, South Carolina)}}

Tree Removal

• Kruger Disaster Recovery: 954.933.1298 _{^{(Servicing: Florida, Louisiana)}}

Roof Tarping

• Kruger Disaster Recovery: 954.933.1298 _{^{(Servicing: Florida, Louisiana)}}

the claims process

Learn how the claims process works and what to expect after you file a claim

frequently asked questions

• When will someone come out to look at my home?

  You will be contacted by a desk adjuster within 1 – 2 business days. A field adjuster will be assigned to your claim and contact you directly to schedule an inspection.

• When will I receive money to pay for my damages?

  Your assigned desk adjuster will review the claim process with you during the initial contact call. At that time, the claim process and coverage can be discussed. 

• What is my deductible?

  The desk adjuster assigned to your claim will provide deductible information. The deductible may also be found on the declarations page of your policy. 

• Can I start cleaning up the damages?

  Yes, please mitigate to prevent any further damage to your property. We ask that you take pictures before and during any temporary work that is performed. Also, please save any damaged parts from appliances, and if you are throwing out carpet or tile, please save a sample in case the adjuster requests it.

• Can I use my own contractor to do the repairs?

  Yes, you may choose your own contractor. We advise you to ensure they are licensed.

• Can I cancel my claim later if I want to?

  You may withdraw your claim at any time once you speak with your desk adjuster.

• How can I reach my desk adjuster?

  You can call the claims department at 727-308-0496 between 8:00 am and 5:00 pm ET, via email at csc@bankersinsurance.com, or via text if you have opted into our text feature.

• Where can I send documents and photos for my desk adjuster to review?

  All documents and photos should be sent to csc@bankersinsurance.com. We ask that you please include the claim number in the subject line so that we can match it to your claim.

• Can I enter a claim online?

  Yes! You can enter a claim through the consumer portal at consumerportal.bankersinsurance.com. Make sure you have your account set up. If you have not set up your account, follow the steps below

  • Have your Policy Number ready.
  • Head to our Consumer Portal to Create an Account.

  We’ll walk you through the steps of linking your policy to your account, and then you’re all set! You can also opt into text with an adjuster to receive quick claims updates. We highly recommend this option. It’s the best way to communicate with us!